Course Description

The Train-the-Trainer Toolkit for Upstander Training is a white-labeled, ready-to-deliver program designed to help internal leaders and consultants confidently facilitate meaningful upstander conversations in the workplace. Built as a complete facilitation package (welcome packet, upfront summary, two-hour training slides, and participant notebook), this toolkit makes it easy to guide learners through practical strategies for turning negative situations into positive change. Even participants who don’t see themselves as “trainers” will feel equipped with structured activities, discussion prompts, facilitation tips, and language they can adapt to fit their culture—so they can spark ongoing dialogue that strengthens behaviors, accountability, and workplace culture from the inside out. Hear from the Experts: What Really Happens in Upstander Training Watch Catherine Mattice, CEO of Civility Partners, in conversation with Civility Partners expert facilitators Dr. Toni Herndon and Dr. Bob Berk as they share what it’s truly like to deliver Upstander Training across industries and within organizations navigating real resistance, hesitation, and complex cultural challenges. Having facilitated this program with hundreds of learners, Dr. Herndon and Dr. Berk offer an honest look at what you can expect as a facilitator and more importantly, what learners experience during the training that leads to meaningful, lasting culture change. Here are video timestamps for easy navigation: • 00:40–03:45 – How to know when the upstander training Is actually working • 03:45–07:05 – How upstander training builds community • 07:05–09:52 – What facilitators should keep in mind when delivering the training • 09:52–14:16 – Responding when the organization doesn’t fully support speaking up • 14:16–17:23 – How to acknowledge and address fear of speaking up • 17:23–23:20 – Real results after the training